Contact Boostly
Support runs on email, answered by the people who run the orders. Write to the address below and a person replies inside one business day — usually the same day, if it is a weekday morning in Miami. There is no ticket number to chase and no bot in front of the queue.
Orders, refills, refunds and questions before you buy.
Where to write, and when you hear back
Two mailboxes, and the difference matters only for data requests. Everything about an order goes to the first one.
| What you need | Where it goes | When you hear back |
|---|---|---|
| A question before you buy anything | hello@boostlyx.com | One business day. Pre-sales questions get the same queue as paid ones. |
| An order that has not moved, or moved differently than the page said | hello@boostlyx.com | One business day, with the order looked up before we answer. |
| A count that slipped after delivery finished | hello@boostlyx.com | One business day to confirm it, then the replacement batch is queued. See the refill window on the product page you bought from. |
| A refund request | hello@boostlyx.com | One business day for a decision, in writing, against the policy published on /refunds. |
| Deleting, exporting or correcting the data we hold on you | privacy@boostlyx.com | Within 30 days, and in practice far sooner. |
Hours, and what happens outside them
Boostly is an independent team based in Miami, Florida, and support is staffed on weekdays. Orders themselves do not keep office hours — delivery is automated and runs whenever a payment clears, including at 3am on a Sunday. Only the replies wait.
- Monday to Friday, 9:00am–6:00pm Eastern Time.
- Mail that lands Friday evening through Sunday is answered on Monday.
- Support is in English only. We would rather say that than run your message through a translator and get the details wrong.
- No phone line, no live chat, no 24/7 desk. Nobody here would be able to keep those staffed, so they are not offered.
Three things that get it fixed faster
None of this is mandatory. All of it saves a round trip.
The order number from your confirmation email. It is the fastest way to pull up exactly what was sent where.
The public link or @username the order was placed against — the same one typed at checkout, not a different post.
What the count reads now, and roughly what it read when delivery finished. A screenshot helps and is never demanded.
What support cannot do
Published deliberately. A support page that implies unlimited power is the one that goes quiet when it is tested.
- We cannot log in to anything of yours. Checkout never asks for a password and no order needs one, so there is no access to use — we cannot edit a caption, recover a login, or check something from inside your account.
- We cannot restore a post you deleted or made private. An order is bound to the address you gave it; when that address stops resolving, the delivery has nowhere left to go.
- We cannot lift a restriction that TikTok, Instagram or YouTube has applied to your account. Boostly is not affiliated with any of them and has no channel into their enforcement.
- We cannot re-point an order once the panel has dispatched it. Before that we can, and usually within minutes of checkout — so if the link was wrong, write immediately and quote the order number.
- We cannot promise a specific person, city or profile type behind delivered engagement. What we can describe is what it is: accounts with bios and posts rather than blank shells, released gradually rather than all at once.
Support questions
- Is there a phone number?
- No, and there is no live chat either. Email is the whole support surface. That is a smaller promise than the competitor pages advertising round-the-clock chat, and it is one that gets kept: a written thread means the order number, the link and the answer all sit in one place, and neither side has to remember what was said.
- How fast do you actually reply?
- Inside one business day, counted from the next weekday morning if the message arrives outside hours. Most replies go out well before that. If an answer needs the fulfillment side to come back to us first, you get a reply saying so on the same schedule rather than silence until it is resolved.
- Can I get help with an order I placed somewhere else?
- No — we can only see orders placed through this site, because those are the only ones in our records. If you are unsure whether an order was ours, send the confirmation email you received and we will tell you either way.
- Do you answer questions from people who have not bought anything?
- Yes, and they go in the same queue. If the honest answer is that a pack will not do what you are hoping for, you get that answer before you pay rather than as a refund conversation afterwards.
One address, one business day
Include the order number if you have one. If you do not have one yet, just describe what you are trying to do and which account it is for.
Money questions are answered on the refund and refill policy.